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Returns & Exchanges Policy

If You Are Not Satisfied With the Product After Receiving It and Feel It Is Not Suitable For You, You Can Return Or Exchange the Product At Any Time Within the First 30 Days After Shipment.

Refunds Will Be Made Back To The Original Payment Method Used At The Time Of Purchase. We Usually Process Returns Quickly, But Just In Case, Please Allow Up To 14 Business Days After We Receive The Item For A Refund To Be Placed On Your Account .

Only items purchased on tikisofa.com are eligible for return or exchange. 

 A Few Things to Keep In Mind:

  • Our return and exchange policy lasts 30 days. The return window begins when the order is shipped.
  • Shipping fees are non-refundable.
  • We cannot accept returns or exchanges for items that were purchased from other retailers or platforms.
  • Returns and exchanges are only accepted if the item is in good condition and comes in the original plastic packaging it was received in.
  • Orders are eligible for one exchange only within the policy’s 30-day timeframe.
  • Discounts can’t be applied on exchanges, only on the original order.
  • All returns must be prior authorized through our returns portal or via email. Orders returned to us without prior authorization will not be eligible for exchange or refund and may be returned to the customer at the customer’s expense. All returns must be sent to our warehouse and accompanied by a return label provided by tikisofa.com.

 

Have Any Questions?

Contact our friendly customer service team
who can assist with any of your queries.Email us: support@tikisofa.com

Damages & Defects

Please inspect all shipments immediately upon arrival. If your shipment was damaged in transit you agree to contact support@tikisofa.com within 5 days of receipt of damaged or defective shipments. Any problems must be reported by email with photographs of the damaged goods- you cannot return goods until you have received a written authorization from us. Goods sent back without prior authorization will not be credited to your account. Damaged merchandise returned to us will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 7 days after receipt.

Additional information

Refunds
Once your return is received and inspected, we will send you an email to notify you regarding your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 business days.

Late or missing refunds
If you think your refund is late please let us know at: support@tikisofa.com. Keep in mind that it may take some time before your refund is officially posted in your account as there is often some processing time before a refund is posted.

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